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Frequently Asked Questions
If you still have questions, feel free to reach out to our caring team. We’re always here to help!
- What is an assisted living community?
- Is there a difference between assisted living services and memory care services?
- How do I know what care level my loved one or I will need?
- What is the best way to schedule a tour to learn more about Solterra Senior Living?
- Can I use a long-term care insurance policy to pay my rent and for care?
- Once I’m approved, how soon can I move in?
- I’m a veteran. Are VA benefits available to me?
- Do you accept Medicaid?
- Can I bring my own furnishings and belongings?
What is an assisted living community?
An assisted living community is a residential setting that is licensed by the state to provide varying degrees of assistance to seniors who may need help with activities of daily living. Residents and families coordinate directly with the community care team to determine the amount of care needed and the services they would like the community staff to provide.Assisted Living
Is there a difference between assisted living services and memory care services?
There are some differences between assisted living services and memory care services. A few notable differences are the added protections of increased supervision and security measures in a memory care neighborhood. Community team members receive additional training to understand how to help and care for residents who are affected by Alzheimer’s disease and other types of dementia.Memory Care
How do I know what care level my loved one or I will need?
Our community care team will collect health history and current care information from you or your designated representative, as well as from your physician. Using this information and our healthcare evaluation, we will be able to determine the appropriate level of care for you or your loved one. Together, you and our care team will review and create a care plan for the services and assistance you want us to provide.
What is the best way to schedule a tour to learn more about Solterra Senior Living?
Drop-in visitors are always welcome during daytime hours! More of a Type-A personality? Call the community to schedule a tour at your convenience.
Can I use a long-term care insurance policy to pay my rent and for care?
Many long-term care insurance policies do reimburse assisted living expenses. The requirements, the amount of the reimbursement, and the length of time you are eligible to receive your policy benefits will be based on your individual policy.
Once I’m approved, how soon can I move in?
After you’ve been approved to move in, and all of your paperwork has been completed and signed, you can often make arrangements to move in the same day.
I’m a veteran. Are VA benefits available to me?
The VA wartime pension and Aid and Attendance benefit can help wartime veterans, veterans’ spouses, and widowed spouses receive a pension to pay for assisted living.
Do you accept Medicaid?
We accept Medicaid funds at our BridgeWater facilities and have a number of apartments set aside for Medicaid residents who are currently approved and receiving the Arizona Long-Term Care System (ALTCS) or those who live in the community and spend down their savings and qualify for ALTCS. More information can be obtained by contacting our Community Benefits Advocate at 602-603-7482.
Can I bring my own furnishings and belongings?
Yes, you will want to furnish your apartment with your favorite furnishings and treasured items. We encourage residents to create a home-like feel that reflects their own personal style.